How to request
Users can contact support with the email address on their account and describe the request they want to make.
LDA should verify identity before acting on sensitive requests.
Compliance
Account deletion and data requests
This page explains how users can request account deletion, access, correction, restriction, portability, objection, and other data rights.
Effective from launch. Reviewed June 2026. LDA handles data requests in line with UK data protection rights and proportionate identity checks.
Account deletion
Deleting an account may not immediately delete records that LDA must retain for bookings, payments, legal obligations, safety, tax, fraud prevention, or dispute handling.
The account centre includes a self-serve deletion request workflow with final confirmation. When confirmed, LDA removes or anonymises personal profile data, learner or instructor profile details, active location data, notifications, and removable document data while retaining only minimal non-identifying records needed for legal, payment, dispute, regulatory, tax, or fraud-prevention obligations.
Response timing
LDA aims to respond to valid data rights requests without undue delay and within the time required by UK data protection law, subject to permitted extensions, identity checks, legal obligations, and exemptions.