LDA aims to make the website and booking experience accessible, inclusive, readable, keyboard-friendly, and usable for as many learners, instructors, and administrators as possible.
Effective from launch. Reviewed June 2026 against WCAG 2.2 AA principles, Equality Act reasonable-adjustment expectations, and key learner, instructor, payment, support, and policy journeys.
We want LDA to be usable by people with different access needs, including people who use screen readers, keyboard navigation, magnification, voice control, captions, high contrast settings, or assistive technologies.
We aim to follow recognised accessibility principles: content should be perceivable, operable, understandable, and robust. Our target standard is WCAG 2.2 AA where reasonably achievable for this service.
The website should support clear headings, meaningful links, consistent navigation, visible focus states, readable contrast, responsive layouts, form labels, helpful error messages, and alternatives for non-text content.
Booking, payment, sign-up, verification, Smart Match, support, and dashboard journeys are reviewed with keyboard-only navigation and common assistive technologies as the product develops.
LDA Smart Match may allow learners to tell us about preferences or support needs so they can be matched with suitable instructors. Learners should only share information they are comfortable sharing, and LDA should use it respectfully and only for the intended support purpose.
Where possible, the platform should avoid unnecessary barriers, rushed decisions, confusing language, hidden costs, inaccessible forms, or interfaces that rely only on colour, sound, or pointer precision.
LDA reviews accessibility across public pages, learner flows, instructor flows, admin dashboards, maps, live tracking, payment handoffs, documents, notifications, and policy pages as the service develops.
Maps and live tracking may not be fully accessible on their own, so LDA should provide essential pickup, instructor, booking, and support information in text where reasonably possible.
Third-party tools, including payment, map, email, analytics, or embedded services, should be selected and configured with accessibility in mind, with accessible alternatives provided where reasonably possible.
If you find an accessibility issue or need information in another format, email info@ldrivingacademy.co.uk with the page URL, device, browser, assistive technology if relevant, and a short description of the problem.
We aim to review accessibility feedback promptly and prioritise issues that block account access, booking, payment, safety information, or support.
