How learners, instructors, and admins should handle cancellations, rescheduling, refunds, disputes, and no-shows.
Effective from launch. Reviewed July 2026. This policy explains how cancellation, rescheduling, refunds, no-shows, disputes, and paid subscription cancellation support are handled.
The learner must see lesson price, instructor, time, pickup postcode, cancellation window, and payment method before checkout.
The payment button must make clear that the learner is placing a paid order.
LDA cancellation support, refund review, payment records, replacement-instructor support, live tracking, and progress history only apply to lessons booked and paid through LDA.
Current MVP setting uses a 24-hour default cancellation window. Cancellations made more than 24 hours before the lesson can be eligible for a full refund, subject to payment processor timing and any clearly disclosed unavoidable charges.
Cancellations inside 24 hours may be eligible for a partial refund or manual review, depending on instructor availability, travel, and whether the instructor could reasonably replace the lesson slot.
Advance scheduled lessons that book out instructor diary time beyond the next-day booking window may be non-refundable once paid where that term has been clearly displayed and accepted before checkout, unless LDA support approves an exception, the instructor cancels or cannot deliver, or applicable consumer rights require a different outcome.
Very late cancellations, including cancellations close to instructor en-route time, may be non-refundable unless LDA support approves an exception.
If an instructor cancels, is materially late, or cannot deliver a lesson, LDA will review the booking and may offer a refund, reschedule, replacement instructor, account credit, or another reasonable remedy depending on the circumstances.
Admins need manual controls for refund decisions and Stripe dispute references.
Refund timing depends on Stripe and payment method processing times.
Learner Plus, Learner Pro, Instructor Plus, Instructor Pro, or similar paid account tiers may renew through Stripe where the checkout page and account journey clearly show the price, billing interval, renewal position, and cancellation route before payment.
Users should be able to manage or cancel a paid subscription online from the relevant LDA account journey or by contacting support if the account route is unavailable. Cancellation normally stops future renewal charges; refund availability for a period already started depends on the terms shown at checkout, Stripe processing, whether benefits have been supplied, and any statutory consumer rights that apply.
Annual plans, free or discounted trials, automatic renewal reminders, renewal cooling-off periods, and subscription refund deductions should be legally reviewed before launch or material expansion, because the UK subscription-contract rules under the Digital Markets, Competition and Consumers Act are being implemented through further regulations and guidance.
