Before booking
The learner must see lesson price, instructor, time, pickup postcode, cancellation window, and payment method before checkout.
The payment button must make clear that the learner is placing a paid order.
Compliance
Cancellation and refund policy
How learners, instructors, and admins should handle cancellations, rescheduling, refunds, disputes, and no-shows.
Effective from launch. This policy explains how cancellation, rescheduling, refunds, no-shows, and disputes are handled.
Cancellation window
Current MVP setting uses a 24-hour default cancellation window. Cancellations made more than 24 hours before the lesson can be eligible for a full refund, subject to payment processor timing.
Cancellations inside 24 hours may be eligible for a partial refund or manual review, depending on instructor availability, travel, and whether the instructor could reasonably replace the lesson slot.
Very late cancellations, including cancellations close to instructor en-route time, may be non-refundable unless LDA support approves an exception.
If an instructor cancels, is materially late, or cannot deliver a lesson, LDA will review the booking and may offer a refund, reschedule, replacement instructor, account credit, or another reasonable remedy depending on the circumstances.
Refunds and disputes
Admins need manual controls for refund decisions and Stripe dispute references.
Refund timing depends on Stripe and payment method processing times.